Tau Su
AlmatyAstana
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Water pump

Water pump

A water pump fits on a 19 L bottle and dispenses water without a cooler. The mechanical one needs no socket, the electric one runs on a battery.

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ADVANTAGES

  • up to 59

    minutes — express across the city

  • 12

    cooler models to rent or buy

  • 4.9

    average rating in reviews

  • 220

    mg/L — mineralisation, no limescale

CATALOGUE


What you can order

  • Mechanical pump

    Mechanical pump

    A hand pump for the bottle neck: no socket, no charging, a glass fills in a few presses.

    4 500 ₸

    Order
  • Automatic USB pump

    Automatic USB pump

    A button instead of pressing the top: a small motor and battery, charged over USB every two to three weeks.

    8 900 ₸

    Order

STEPS


How water delivery works in Almaty

From your message to a bottle on the cooler — four steps. Order before 10:00 and we deliver today, in the window you choose: 9–⁠13, 13–⁠17, 17–⁠21.

Start with step one
  1. You message us on WhatsApp

    Which pump you need — mechanical or battery-powered — and how many bottles to bring with it. There is no need for a separate run for the pump: delivery is free from 2 bottles in the order.

  2. We confirm the time

    We reply within 15 minutes during working hours and agree on a window: 9–⁠13, 13–⁠17, 17–⁠21. Order before 10:00 and it arrives today.

  3. The courier brings it and fits it

    Carries the water up to your floor, pulls off the cap, fits the pump on the neck and shows you how to take it off and rinse it. Takes the empty bottle away.

  4. You pay the courier

    Cash, bank transfer or card. Companies get an invoice and accounting documents.

PRICES


Water pump prices in Almaty

Pumps

Mechanical pump
4 500 ₸
Automatic USB pump
8 900 ₸

Delivery and service

Delivery
free from 2 bottles
Single bottle with delivery
1 590 ₸ + 500 ₸
Suburbs
from 4 bottles
Express
59 minutes

Cooler delivery, installation and sanitising are free. Rental is free with an order of 15 bottles a month or more.

19 L water and coupons

1 bottle per delivery, plus delivery fee
1 590 ₸ + 500 ₸
from 2 bottles per delivery
1 490 ₸
from 5 bottles per delivery
1 420 ₸
from 10 bottles per delivery
1 350 ₸
Coupon 25 per bottle
1 450 ₸ 36 250 ₸ total
Coupon 50 per bottle
1 390 ₸ 69 500 ₸ total
Coupon 100 per bottle
1 330 ₸ 133 000 ₸ total

ESTIMATE


How much water you need

We count by the norm: a litre per person per working day for an office, two litres a day for a home. The price per bottle depends on how many we bring at once, and from 2 bottles per delivery it comes free. We'll settle the exact number in the chat.

The estimate runs in your browser. Message us on WhatsApp — we'll work out the volume and quote a price.

WHY US


Six reasons you can check rather than take on trust.

WHY US?

  • 01 06

    Source and lab control

    Water from a 180 m well in the foothills of the Trans-Ili Alatau, with every batch tested in a lab. The test report is yours on request, not just our word.

  • 02 06

    Sanitising the bottles it goes on

    The pump sits right on the neck, and cleanliness starts there: every returned bottle is washed, disinfected and inspected before filling.

  • 03 06

    Delivery window, right away

    Order before 10:00 and we deliver today, in the window you choose: 9–⁠13, 13–⁠17, 17–⁠21. Urgent — express in 59 minutes. Hours: Mon–⁠Sat 9:00–⁠21:00, Sun — closed.

  • 04 06

    Our own couriers, not contractors

    The same people deliver every time — they know the courtyards, the intercoms and that the bottle goes all the way to the kitchen.

  • 05 06

    The pump moves from bottle to bottle

    The device stays with you and lasts for years: the courier swaps the bottle and the pump goes back on. The water delivery schedule changes with one message on WhatsApp.

  • 06 06

    Order in 30 seconds

    One WhatsApp message. No account, no passwords, no calls “to clarify the details”.

Bottling line: 19-litre bottles moving along the plant conveyor

QUALITY


What's in the bottle

The figures come from a lab report, not a brochure. The test date is shown: if it is more than three months old, ask for a fresh one — from us or from any supplier.

Mineralisation (TDS)
220 mg/L
pH
7.2
Hardness
1.8 meq/L
Tested on
14.08.2026

Request the report on WhatsApp

PEOPLE


Who delivers

Couriers are assigned to districts: the same person comes every time, not a random driver.

  • Azamat Serikov

    courier · on the team since 2016

  • Daulet Zhumabay

    courier · on the team since 2017

  • Assem Karimova

    dispatcher · on the team since 2018

  • Sanzhar Oralbek

    courier · on the team since 2019

  • Nurbol Zhaksybek

    warehouse operator · on the team since 2018

  • Kairat Abdulla

    driver · on the team since 2016

REVIEWS


Reviews of our water delivery in Almaty

4.9 based on 24 reviews on the website

All reviews
Leave a review

Tell us how the delivery went — it helps us keep standards up, and other customers can see it.

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Rating From one star to five

Your review goes out as a WhatsApp message — that way we know whom to reply to, and we do not collect your data on the website.

  • Aigerim

    Ordered in the morning, it arrived by lunchtime. Sanzhar carried it up to the 4th floor with no lift and wasn't even out of breath. The water is fine, no aftertaste.

  • Dmitry

    All spot on: two bottles, free delivery. Paid the courier by card right there, he had a terminal with him.

  • Olga

    For three years we had water delivered by others, and every time it was a lottery — either they'd turn up at nine in the evening or forget to take the empties, and they'd pile up on the balcony six at a time. We switched here after a neighbour recommended it. The first thing I liked was that they ask how many empty bottles to take away. A small thing, but that used to be a constant mess. They deliver in the window I choose and have never moved it once. The water is soft, the kettle is still clean after six months, which is rare for our area. Now I order on a schedule, four bottles every two weeks. The only thing — the first time I didn't understand how the bottle deposit works and had to ask again. But they explained it calmly, without the usual “read it on the website”.

    Reply from Tau Su

    Olga, thank you. After questions like yours we put an explanation of the deposit right on the product card — it's clearer now.

  • Serik

    Water is good, they deliver on time. We've been ordering for the office for six months now, not a single problem.

  • Assel

    I ordered express because we had guests and ran out of water. They came in just over an hour — the promise was 59 minutes, it was closer to seventy. Not a big deal, but if you promise, it should be exact. No complaints otherwise: the courier was polite, put the bottle on the cooler himself and took the empty one.

    Reply from Tau Su

    Assel, thank you for being honest. That day there was an accident on the road in your area — we usually make it in time, but we should have warned you.

  • Nurlan

    We took a coupon for 25 bottles, did the maths — it works out noticeably cheaper than buying one at a time. One message and they deliver, no need to place the order from scratch each time. We bought the cooler from them too, it runs quietly. All in all a decent company, I recommend them.

  • Gulmira

    Good quality water, delivered on time. The courier was a polite young man, he swapped the bottle himself and took the empty one away. Thank you.

  • Aigul Smagulova

    I was wary placing my first order: no basket, no sign-up, I just wrote on WhatsApp how many bottles and where. They replied within about ten minutes and gave me a delivery window straight away. That's how I order now.

  • Tatyana

    Our previous supplier brought bottles with dust on the neck, there's none of that here. Nice that they wipe them.

  • Marat

    They gave me a pump as a gift for ordering 4 bottles or more, I thought it was some kind of scam. Nope, they really put it in, boxed.

  • Aliya

    I rented a cooler, they brought it the next day and set it up right away. They showed me how to change the bottle without spilling. Really convenient that servicing is included in the rental — you pay 2 500 ₸ and don't have to think about anything else.

  • Yekaterina

    Once they moved my window from daytime to evening, though they did warn me in advance. Otherwise deliveries are steady and the water tastes good.

  • Zhanna

    I'll go into detail, because I spent a long time choosing myself. We're a small office, eight people, and water goes fast — about a bottle a week, more in summer. We worked it out with the calculator on the website, it showed eight or nine bottles a month, and that's exactly how it turned out. We took a coupon for 50 and got a dispenser with it, which came in handy — our old cooler had just started leaking. Assem set up the invoice in fifteen minutes, the documents arrived by email the same day, and our accountant was happy. They always deliver in the first half of the day, as agreed. They take the empties. Not a single slip-up in a year, and before that we'd changed suppliers twice.

    Reply from Tau Su

    Zhanna, thank you. Glad the dispenser arrived just in time.

  • Roman

    Two bottles delivered in 50 minutes, I didn't even have time to do the dishes. Fast.

  • Balnur

    We ordered 12 bottles for the office. Delivered on time, and the invoice went straight to accounts. Assem sorted everything out quickly, no need to get back in touch.

  • Igor

    I bought this water for my coffee machine. The previous one, from the shop in five-litre jugs, was killing the boiler — within a year I had to take it in for cleaning, the technician said limescale. Here the stated mineralisation is 220 mg/L, and honestly I was sceptical. Eight months on, I took the water inlet apart for maintenance — clean. The coffee also tastes more even, by the way, though that may be my imagination. I order four bottles at a time, which lasts about a month, and half of it goes on coffee. I'll also mention that the couriers don't drop the bottle at the door but carry it into the kitchen — that matters to me, my back won't let me haul them.

  • Kamila

    Assem helped me work out which cooler to get for a small kitchen, suggested a desktop one, and she was right — a floor-standing one wouldn't have fitted.

  • Timur

    On the morning of the thirty-first we discovered there was no water at all, with guests coming at six. I wrote on WhatsApp, they replied in about five minutes and delivered by two. They saved the party, to be honest. Same price as on a normal day, no surcharge for the rush.

  • Natalya

    We use this water for baby formula, our paediatrician approved the composition. They bring it together with the regular bottles, no extra charge for delivery.

  • Yerzhan

    All good. Placed the order with one WhatsApp message, and they checked the entrance and the intercom code in the same chat.

  • Saltanat

    The bottle arrived scuffed on the sides, though the water was clean and had no smell at all. I understand the bottles are reused, but it doesn't look great. Everything else was fine — delivered on time and carried in.

    Reply from Tau Su

    Saltanat, the scuffs on the bottle are marks from washing, they don't affect the water. But we did swap the bottle on the next delivery.

  • Maxim

    We're a manufacturing company, thirty-two people in the workshop and office, and in summer the water simply flies. Before this we worked with a big supplier, but their minimum was twenty bottles and their schedule was “whenever we can”. Here we agreed on regular delivery twice a week, ten bottles each time, and that settled the matter completely. Azamat came himself to see where to put the coolers and suggested three spots instead of two — he was right, there are no more queues at the machine. Invoices come without reminders, and the paperwork arrives with the water. Once their van broke down on the way; they wrote to us themselves, apologised and delivered first thing the next morning. That honesty wins me over more than any discount.

    Reply from Tau Su

    Maxim, thank you. Our apologies once more for that hiccup — there is now always a spare van on the route.

  • Aruzhan

    I've been ordering for three years now, and their price has gone up less than everyone else's. That says something too.

  • Sergey

    When I moved, I decided not to drag the bottles along — I returned them to the courier and got my deposit back in cash, no questions and no “come to the office”. A month later I signed up again at the new address, same as before. It's nice when a company doesn't try to hang on to other people's money.

COVERAGE


Where we deliver

Every district of Almaty. Suburbs by arrangement, with delivery from 4 bottles.

Delivery terms

Order before 10:00
delivered today
Time windows
9–⁠13, 13–⁠17, 17–⁠21
Express
59 minutes
Day off
Sunday
Suburbs
from 4 bottles
Delivery
free from 2 bottles

A single bottle is 1 590 ₸ plus 500 ₸ for delivery. Suburban routes are agreed when we confirm the order. Hours: Mon–⁠Sat 9:00–⁠21:00, Sun — closed.

Check your district on WhatsApp

ARTICLE


More on this topic

Water pump for a 19 L bottle: pour without lifting it

A bottle does not pour on its own. You either put it on a cooler, tip it over a saucepan with a second pair of hands, or fit a pump with a tube on top. The third way is cheaper than the other two and needs neither a socket nor a spot for an appliance: the pump sits on the neck, the tube reaches the bottom and water runs along the hose into your glass.

A water pump does exactly one job: it dispenses. It does not chill, heat or filter. If you need even one of those three words, look at a cooler. If you just want to drink from the bottle without dragging nineteen kilos around the kitchen, a pump is enough.

Tipping a full bottle over a saucepan is a solution that works exactly once. Twenty kilos held in the air feel unsteady, the water comes out in spurts, and the rim of the neck touches the pan and your hands. The pump removes all of that at once: the bottle stays put, the water flows evenly, and nothing but the tube ever touches the water inside.

It goes on in a minute and comes off just as fast: pull off the cap, push it down all the way, tighten the ring. The empty bottle leaves with the courier, and the pump goes onto a fresh bottle at the next delivery — the device stays with you and moves from bottle to bottle for years.

It has a second name too — in Russian price lists and ads it is sold both as a “pompa” and as a “nasos”, and both words mean the same device. The difference is only the seller’s habit. Do not confuse it with household transfer pumps: those sit in another section of the shop and have nothing to do with a bottle neck.

What it is made of and what wears out

You can take it apart on the kitchen table in a minute, and that is the best way to see why it is so cheap. There are only five parts, and none is more complicated than a thermos stopper.

  • A threaded cap or a clamping ring — what holds the pump on the neck.
  • A sealing ring under the cap: it makes sure the air goes into the bottle rather than past it.
  • An intake tube down to the bottom, usually clear: the water rises up through it.
  • The drive: a piston with a rod and spring in the mechanical pump, a small motor with an impeller in the automatic one.
  • A spout on a flexible hose with a clip that shuts off the flow between pours.

All of this works on a pressure difference. The piston or motor raises the pressure above the water, the water climbs the tube and pours out of the spout. As soon as the drive stops, the column of water in the tube drops back — which is why, after a long break, the first half glass comes with a delay, and that is not a fault.

All pumps use similar materials, and two things are worth checking. The first is the tube: silicone is softer and bends more easily, PVC is stiffer and copes worse with hot washing. The second is transparency: through a clear wall you can see what is going on inside and spot a deposit by eye rather than by smell. The body and cap are made of food-grade plastic, and that is the end of the questions about materials.

Two of the five parts wear out, and they differ between the two drives. In the mechanical pump it is the piston seal: the rubber hardens, stops holding air, and a glass takes twice as long to fill. In the automatic one the battery gives up first — after two or three years it holds a charge for a week instead of a month. Everything else lasts until it is broken by hand: the tube gets pinched by a cupboard door, the spout snaps off, the ring gets lost while washing.

Spare parts for these pumps are usually not sold; the whole unit is replaced. The exception is the sealing ring: one comes in the box, and it is worth keeping a spare separately, because it is lost more often than anything else.

There is also a third drive, rarer than the two main ones — battery power. It is bought for places with no socket at all and nothing to charge from: a set of AA batteries lasts about as long as one battery charge and can be swapped on the road in a minute. The downside is obvious — you keep buying batteries, and over a year they cost more than the price gap between the two main drives.

Mechanical water pump: a piston and zero sockets

A mechanical pump is a hand pump built into the cap. You press it with your palm, air goes in, and the pressure pushes water up the tube. A glass fills in five to seven presses, a saucepan in about a minute. There is nothing to break: a rod, a spring and two rubber seals, which are replaced together with the cap.

A hand pump for bottled water is good because it works where there is no electricity at all — an off-grid dacha, a building site, a garage, a campsite. It has one honest drawback: you pour by hand, and an elderly person or a child finds that harder than pressing a button. It costs 4 500 ₸.

The effort deserves a separate word, because that is what the choice comes down to. Pressing the top until water flows is roughly the same movement as pumping up a bike tyre with a hand pump: not hard, but noticeable. An adult does it without thinking, a seven-year-old or someone with a weak wrist does not, and that is the only criterion that rules out the mechanical pump straight away.

When buying a mechanical pump, check three things. The rod stroke: the longer it is, the fewer presses a glass takes. The length of the outlet hose: it should reach a glass on the table, not just the edge of the bottle. And the clip that shuts the hose between pours — it breaks more often than anything else, and on cheap models it can be purely decorative, so the water keeps dripping until you lift the hose higher.

Electric water pump: charge, flow and auto stop

The principle is the same, only a small motor does the piston’s work. Power comes from a built-in battery charged over USB from any socket or power bank, and one charge lasts about a month of household use. An automatic water pump stops by itself the moment you release the button and does not overflow the glass.

The flow is steadier than with a mechanical pump, and anyone can pour — that is the whole difference you pay extra for. The trade-off is clear too: the device costs 8 900 ₸, it has a battery that will die in a few years, and it must not be left in a car in the frost — the water left in the tube freezes and splits the hose.

These models state their flow in litres per minute, and the figure says little until you translate it into something familiar. One and a half litres a minute means a glass in ten seconds and a saucepan in just over three minutes; two and a half litres means a glass in six seconds. The difference shows on a saucepan and barely shows on a glass, yet that is usually what you pay for.

The two pumps side by side
What we compareMechanicalAutomatic USB
What it needs to worknothinga charged battery
Price4 500 ₸8 900 ₸
How you pourby pressing the topwith a button
What wears outthe piston sealthe battery and motor
Where it fitsdacha, garage, building sitekitchen, office, children’s room

Which bottles it fits

The neck of 19 and 20 litre bottles follows one standard, and that is the whole convenience: one pump serves both a reusable polycarbonate bottle and a single-use PET one. The diameter is the same; the only difference is how stiff the wall is.

Bottles and pump fit
BottleNeckWhat you get
19 L bottle, polycarbonatestandardthe normal case, the one people buy the pump for
19 L bottle, PETstandardfits the same way, but the wall is softer — do not squeeze the bottle by hand
20 L bottlestandardthe same fit, the difference is the bottle height and tube length
10–12 L bottleits own, narroweryou need a model for this diameter, universal ones do not always hold
5–6 L bottlenarrow, for a screw cappumps exist, but it is easier to open it and tip it

Hence the order of choice: first name the bottle, then look at the drive. The reverse order ends with a box with a button that does not fit what stands in your kitchen.

A separate word on switching supplier. Bottles look different from one service to another, but the neck is the same, so the pump stays yours when you switch. The reverse is true too: bought together with water, it does not tie you to anyone — it fits any standard bottle.

The tube length is set once, at the first installation. It should reach the bottom without pressing against it: a short tube starts sucking air halfway down the bottle, a tube that is too long bends and blocks itself. The excess is cut at an angle — an angled cut does not stick to the bottom.

A bottle with a handle or a bottle on a stand does not affect the fit, but it strongly affects convenience. From a stand you pour standing up, and the tube works in the same position it was cut in — one more reason to trim it in place rather than in advance.

Where people use a bottle pump

A drinking water pump is not bought instead of a comfortable life, but instead of an appliance that has nowhere to stand or no reason to run. Five typical places look like this:

  • A rented flat: you do not want to leave equipment behind, and the bottle goes straight into a corner of the kitchen.
  • A dacha or a country house: there is not always a socket, but water is needed all summer.
  • A building site or renovation: an appliance would gather dust and get in the way, a pump bothers nobody.
  • A warehouse, garage or car service: people drink from the bottle and do not need cold water.
  • A small office of three or four people, where a cooler would sit idle half the day.

These five places have one thing in common: people drink water there, but an appliance has no reason or no room to stand. That gives a simple rule of choice. If you have a socket, a free corner and dozens of trips to the water a day, a cooler pays off in convenience. If even one of the three is missing, a pump settles the question in an evening and for a sum that is lost against a month’s water order.

A water pump for smaller bottles is a separate story. Pumps are made for five-litre bottles too, but they make little sense: it is easier to open such a bottle and tip it. A countertop water pump earns its place from nineteen litres, that is, where the bottle can no longer be lifted with one hand.

How to fit it on a bottle without flooding the table

Installation takes a minute, and there are two places where water usually gets spilled: pulling off the cap and seating the top.

  1. Put the bottle where it will stand: it is better not to carry it with the pump on.
  2. Wipe the neck and the rim under the cap — the dust on them goes inside with the first water.
  3. Pull the cap off completely instead of piercing it with the tube: bits of plastic fall into the water and later float in your glass.
  4. Lower the tube to the bottom, push the top all the way down and tighten the ring by hand.
  5. Hold a glass under it and do two or three idle presses: the first portions come with air.
  6. Pour the first glass away — it rinses the tube and spout.

After that it is a matter of habit. A glass fills in five to seven presses, a saucepan in about a minute; with the automatic pump you release the button a moment early, because water keeps running down the hose for half a second after the motor stops.

The height the bottle stands at matters more than the drive. A bottle on the floor makes you bend down for every glass and makes the tube work at an angle; a bottle on a stand or a low cabinet raises the spout to table level, and then you pour standing up with one hand. The stand costs 7 900 ₸, and in that sense it is an extension of the pump rather than a separate purchase.

If the flow has weakened over time, the cause is almost always air, not water. The unit works on a pressure difference, and any gap between the top and the neck eats that difference: air escapes past the bottle and the water stays at the bottom. Check in order — the seating of the top, the ring under it, kinks in the tube — and only then think about replacing it.

And one rule about moving it: take the pump off before you move a full bottle. There is pressure under the top, and when tilted the water runs out of the spout onto the floor.

Water pumps versus a cooler: the price of simplicity

The main price is temperature. The water comes out at room temperature, and in summer you notice it. People get round this in different ways: they keep a couple of juice bottles in the fridge, pour a jug in advance, and in winter do not notice the problem at all. A drinking water pump honestly promises nothing about cold water, and that is how it differs from a cooler, which does promise cold and charges for it.

The second price is height. A bottle with a pump stands on the floor, so you either bend down to pour or put it on a stool or a stand. The third small thing people find out later: the tube needs rinsing every couple of months, otherwise a deposit forms inside. Five minutes under running water settles it.

The fourth price shows up in an office rather than at home, and it is about pace. A cooler fills a glass in three seconds and asks nothing of you; a pump needs a hand and attention, and where people come to the water forty times a day, that adds up to a real inconvenience. At home for two the same arithmetic means nothing — the bottle gets five visits.

And the last thing worth saying before you buy: a pump does not make water cheaper and does not replace an appliance where one is genuinely needed. It removes exactly one task — getting water from the bottle into the glass. Everything else people sometimes expect of it — cold water, boiling water, purification — stays with the appliances that charge for it.

Care, storage and service life

It needs about as much care as a kettle, and all of it comes down to the tube. Water sits in it between pours, and standing water in a warm room is the best thing that can happen to a deposit.

  • Every couple of months the top and tube are rinsed in warm water without abrasives.
  • The spout and clip are taken off and washed separately: hands and glass rims touch them.
  • The body of the automatic pump is not held under the tap — there is a motor and battery inside; wipe it with a damp cloth.
  • After washing, dry the parts laid out separately: a tube assembled wet starts to smell within a week.
  • While washing, always put the ring in the same place — it gets lost more often than any other part.

Once every six months, hold the tube up to the light. If there is a cloudy film along its wall, rinsing in warm water is no longer enough — replace the tube or get a new unit. It costs less than two bottles of water, and there is no point fighting a deposit over such a sum.

Storage is simple, with one rule. Do not leave it in the frost with water inside: the water left in the tube freezes, the ice splits the hose, and you find out with a puddle at the first press. So in a car, an unheated garage or a dacha in winter, take the unit off and drain it rather than leaving it on the bottle until your next visit.

Service life is measured not in years but in presses. As long as a glass fills in the usual number of movements, there is nothing to replace; once it takes twice as many, the mechanical pump’s seal has worn out. In the automatic one the same sign looks different: the charge lasts a few days instead of a month. In both cases the whole unit is replaced, and the cost is 4 500 ₸ or 8 900 ₸.

The battery also lasts longer if it is not run down to zero and not left on the cable for days. The practice is simple: charge it when the flow drops noticeably and unplug it when the indicator goes out.

How to order a pump together with water

A pump for bottled water comes on the same run as the bottles, so there is no separate courier visit. Delivery across the city is free from 2 bottles, an order placed before 10:00 usually goes out the same day, the delivery windows are 9–⁠13, 13–⁠17, 17–⁠21, and there is one day off: Sunday.

There is also a way not to pay for it at all: the pump comes free with a first order of 4 bottles or more. The courier brings it with the water, fits it on the neck and shows you how to take it off — no need to call anyone separately.

In short

  • A pump is a dispensing unit and nothing more: it does not chill, heat or filter.
  • The mechanical one works without a socket or charging; the automatic one pours at the press of a button and costs more.
  • It is bought for places where a cooler has nowhere to stand or no reason to run: a rented flat, a dacha, a building site, a warehouse.
  • The price of simplicity is water at room temperature and a bottle on the floor.
  • It comes with the water and is free with a first order of 4 bottles or more.

QUESTIONS


FAQ

Will the pump fit a bottle of a different size?

The neck of 19 and 20 litre bottles is the same, so the pump fits both. Pumps are made for five-litre bottles too, but they are of little use: it is easier to open that bottle and tip it.

The pump has stopped pumping or leaks at the neck — what should I do?

The sealing ring is almost always to blame: it has hardened, slipped or sits crooked, and air escapes past it. Take the pump off, inspect the ring and put the pump back on straight — if it still does not pump, the top is replaced as a whole.

Do I need to trim the tube to fit my bottle?

The tube should reach the bottom without pressing against it. A short one starts sucking air halfway down the bottle, one that is too long bends and blocks itself — the excess is cut once, at the first installation.

How often is a pump replaced?

As long as a glass fills in the usual number of presses, there is nothing to replace. In the mechanical pump the piston seal wears out, in the automatic one the battery dies, and in both cases the whole unit is replaced: separate spare parts for these pumps are usually not available.

Can I wash the pump under the tap?

The top and tube — yes, in warm water without abrasives, every couple of months, otherwise a deposit forms inside the tube. The body of the automatic pump must not go under running water: there is a battery and motor inside, so it is wiped with a damp cloth.

Which should I choose if children or elderly people will be pouring?

The automatic one. Anyone can press a button, but pushing the top down with a palm until water flows is another matter, and half the water ends up on the table.

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