Tau Su
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10 litre water

10 litre water

10 litre water is half a bottle: the same water at half the weight. Handy when there is no lift or nowhere to put a big bottle.

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ADVANTAGES

  • up to 59

    minutes — express across the city

  • 12

    cooler models to rent or buy

  • 4.9

    average rating in reviews

  • 220

    mg/L — mineralisation, no limescale

CATALOGUE


What you can order

  • Water 10 L

    Water 10 L

    Half a bottle in a single-use container: no deposit, no returns, with a handle on the neck.

    750 ₸

    Order
  • Water 19 L, polycarbonate

    Water 19 L, polycarbonate

    The next step if your 10-litre containers run out in two or three days. The bottle goes round and comes back.

    from 1 490 ₸

    Order

STEPS


How water delivery works in Almaty

From your message to a bottle on the cooler — four steps. Order before 10:00 and we deliver today, in the window you choose: 9–⁠13, 13–⁠17, 17–⁠21.

Start with step one
  1. You message us on WhatsApp

    How many containers, where to, and which floor. A full 10-litre weighs about ten kilograms, so if there is no lift, say so straight away and the courier will carry it in. You can send the address as a pin on the map.

  2. We confirm the time

    We reply within 15 minutes during working hours and agree on a window: 9–⁠13, 13–⁠17, 17–⁠21. Order before 10:00 and it arrives today.

  3. The courier delivers

    Carries it upstairs and puts it where you show. This container does not fit on a cooler, and there is no empty to collect, as it is single-use. Need it urgently? Express delivery in 59 minutes.

  4. You pay the courier

    Cash, bank transfer or card. Companies get an invoice and accounting documents.

PRICES


10 litre water prices in Almaty

10-litre water

Water 10 L
750 ₸
Water 19 L, polycarbonate
from 1 490 ₸

Delivery and service

Delivery
free from 2 bottles
Single bottle with delivery
1 590 ₸ + 500 ₸
Suburbs
from 4 bottles
Express
59 minutes

19 L water and coupons

1 bottle per delivery, plus delivery fee
1 590 ₸ + 500 ₸
from 2 bottles per delivery
1 490 ₸
from 5 bottles per delivery
1 420 ₸
from 10 bottles per delivery
1 350 ₸
Coupon 25 per bottle
1 450 ₸ 36 250 ₸ total
Coupon 50 per bottle
1 390 ₸ 69 500 ₸ total
Coupon 100 per bottle
1 330 ₸ 133 000 ₸ total

ESTIMATE


How much water you need

We count by the norm: a litre per person per working day for an office, two litres a day for a home. The price per bottle depends on how many we bring at once, and from 2 bottles per delivery it comes free. We'll settle the exact number in the chat.

The estimate runs in your browser. Message us on WhatsApp — we'll work out the volume and quote a price.

WHY US


Six reasons you can check rather than take on trust.

WHY US?

  • 01 06

    Source and lab control

    Water from a 180 m well in the foothills of the Trans-Ili Alatau, with every batch tested in a lab. The test report is yours on request, not just our word.

  • 02 06

    Sealed containers, not washed ones

    We wash and disinfect the bottles that come back. The 10-litre arrives sealed from the line: the bottling date is on the label, and the batch lab report is available on request.

  • 03 06

    Delivery window, right away

    Order before 10:00 and we deliver today, in the window you choose: 9–⁠13, 13–⁠17, 17–⁠21. Urgent — express in 59 minutes. Hours: Mon–⁠Sat 9:00–⁠21:00, Sun — closed.

  • 04 06

    Carried in, not left at the entrance

    The same people deliver every time and know the courtyards, intercoms and stairwells without lifts. Ten kilograms in one hand are carried to the kitchen, not left at the door.

  • 05 06

    Regular delivery on a schedule

    Weekly, fortnightly or monthly — we come on our own, no reminders needed. One WhatsApp message changes the schedule.

  • 06 06

    Order in 30 seconds

    One WhatsApp message. No account, no passwords, no calls “to clarify the details”.

Bottling line: 19-litre bottles moving along the plant conveyor

QUALITY


What's in the bottle

The figures come from a lab report, not a brochure. The test date is shown: if it is more than three months old, ask for a fresh one — from us or from any supplier.

Mineralisation (TDS)
220 mg/L
pH
7.2
Hardness
1.8 meq/L
Tested on
14.08.2026

Request the report on WhatsApp

PEOPLE


Who delivers

Couriers are assigned to districts: the same person comes every time, not a random driver.

  • Azamat Serikov

    courier · on the team since 2016

  • Daulet Zhumabay

    courier · on the team since 2017

  • Assem Karimova

    dispatcher · on the team since 2018

  • Sanzhar Oralbek

    courier · on the team since 2019

  • Nurbol Zhaksybek

    warehouse operator · on the team since 2018

  • Kairat Abdulla

    driver · on the team since 2016

REVIEWS


Reviews of our water delivery in Almaty

4.9 based on 24 reviews on the website

All reviews
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Tell us how the delivery went — it helps us keep standards up, and other customers can see it.

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Rating From one star to five

Your review goes out as a WhatsApp message — that way we know whom to reply to, and we do not collect your data on the website.

  • Aigerim

    Ordered in the morning, it arrived by lunchtime. Sanzhar carried it up to the 4th floor with no lift and wasn't even out of breath. The water is fine, no aftertaste.

  • Dmitry

    All spot on: two bottles, free delivery. Paid the courier by card right there, he had a terminal with him.

  • Olga

    For three years we had water delivered by others, and every time it was a lottery — either they'd turn up at nine in the evening or forget to take the empties, and they'd pile up on the balcony six at a time. We switched here after a neighbour recommended it. The first thing I liked was that they ask how many empty bottles to take away. A small thing, but that used to be a constant mess. They deliver in the window I choose and have never moved it once. The water is soft, the kettle is still clean after six months, which is rare for our area. Now I order on a schedule, four bottles every two weeks. The only thing — the first time I didn't understand how the bottle deposit works and had to ask again. But they explained it calmly, without the usual “read it on the website”.

    Reply from Tau Su

    Olga, thank you. After questions like yours we put an explanation of the deposit right on the product card — it's clearer now.

  • Serik

    Water is good, they deliver on time. We've been ordering for the office for six months now, not a single problem.

  • Assel

    I ordered express because we had guests and ran out of water. They came in just over an hour — the promise was 59 minutes, it was closer to seventy. Not a big deal, but if you promise, it should be exact. No complaints otherwise: the courier was polite, put the bottle on the cooler himself and took the empty one.

    Reply from Tau Su

    Assel, thank you for being honest. That day there was an accident on the road in your area — we usually make it in time, but we should have warned you.

  • Nurlan

    We took a coupon for 25 bottles, did the maths — it works out noticeably cheaper than buying one at a time. One message and they deliver, no need to place the order from scratch each time. We bought the cooler from them too, it runs quietly. All in all a decent company, I recommend them.

  • Gulmira

    Good quality water, delivered on time. The courier was a polite young man, he swapped the bottle himself and took the empty one away. Thank you.

  • Aigul Smagulova

    I was wary placing my first order: no basket, no sign-up, I just wrote on WhatsApp how many bottles and where. They replied within about ten minutes and gave me a delivery window straight away. That's how I order now.

  • Tatyana

    Our previous supplier brought bottles with dust on the neck, there's none of that here. Nice that they wipe them.

  • Marat

    They gave me a pump as a gift for ordering 4 bottles or more, I thought it was some kind of scam. Nope, they really put it in, boxed.

  • Aliya

    I rented a cooler, they brought it the next day and set it up right away. They showed me how to change the bottle without spilling. Really convenient that servicing is included in the rental — you pay 2 500 ₸ and don't have to think about anything else.

  • Yekaterina

    Once they moved my window from daytime to evening, though they did warn me in advance. Otherwise deliveries are steady and the water tastes good.

  • Zhanna

    I'll go into detail, because I spent a long time choosing myself. We're a small office, eight people, and water goes fast — about a bottle a week, more in summer. We worked it out with the calculator on the website, it showed eight or nine bottles a month, and that's exactly how it turned out. We took a coupon for 50 and got a dispenser with it, which came in handy — our old cooler had just started leaking. Assem set up the invoice in fifteen minutes, the documents arrived by email the same day, and our accountant was happy. They always deliver in the first half of the day, as agreed. They take the empties. Not a single slip-up in a year, and before that we'd changed suppliers twice.

    Reply from Tau Su

    Zhanna, thank you. Glad the dispenser arrived just in time.

  • Roman

    Two bottles delivered in 50 minutes, I didn't even have time to do the dishes. Fast.

  • Balnur

    We ordered 12 bottles for the office. Delivered on time, and the invoice went straight to accounts. Assem sorted everything out quickly, no need to get back in touch.

  • Igor

    I bought this water for my coffee machine. The previous one, from the shop in five-litre jugs, was killing the boiler — within a year I had to take it in for cleaning, the technician said limescale. Here the stated mineralisation is 220 mg/L, and honestly I was sceptical. Eight months on, I took the water inlet apart for maintenance — clean. The coffee also tastes more even, by the way, though that may be my imagination. I order four bottles at a time, which lasts about a month, and half of it goes on coffee. I'll also mention that the couriers don't drop the bottle at the door but carry it into the kitchen — that matters to me, my back won't let me haul them.

  • Kamila

    Assem helped me work out which cooler to get for a small kitchen, suggested a desktop one, and she was right — a floor-standing one wouldn't have fitted.

  • Timur

    On the morning of the thirty-first we discovered there was no water at all, with guests coming at six. I wrote on WhatsApp, they replied in about five minutes and delivered by two. They saved the party, to be honest. Same price as on a normal day, no surcharge for the rush.

  • Natalya

    We use this water for baby formula, our paediatrician approved the composition. They bring it together with the regular bottles, no extra charge for delivery.

  • Yerzhan

    All good. Placed the order with one WhatsApp message, and they checked the entrance and the intercom code in the same chat.

  • Saltanat

    The bottle arrived scuffed on the sides, though the water was clean and had no smell at all. I understand the bottles are reused, but it doesn't look great. Everything else was fine — delivered on time and carried in.

    Reply from Tau Su

    Saltanat, the scuffs on the bottle are marks from washing, they don't affect the water. But we did swap the bottle on the next delivery.

  • Maxim

    We're a manufacturing company, thirty-two people in the workshop and office, and in summer the water simply flies. Before this we worked with a big supplier, but their minimum was twenty bottles and their schedule was “whenever we can”. Here we agreed on regular delivery twice a week, ten bottles each time, and that settled the matter completely. Azamat came himself to see where to put the coolers and suggested three spots instead of two — he was right, there are no more queues at the machine. Invoices come without reminders, and the paperwork arrives with the water. Once their van broke down on the way; they wrote to us themselves, apologised and delivered first thing the next morning. That honesty wins me over more than any discount.

    Reply from Tau Su

    Maxim, thank you. Our apologies once more for that hiccup — there is now always a spare van on the route.

  • Aruzhan

    I've been ordering for three years now, and their price has gone up less than everyone else's. That says something too.

  • Sergey

    When I moved, I decided not to drag the bottles along — I returned them to the courier and got my deposit back in cash, no questions and no “come to the office”. A month later I signed up again at the new address, same as before. It's nice when a company doesn't try to hang on to other people's money.

COVERAGE


Where we deliver

Every district of Almaty. Suburbs by arrangement, with delivery from 4 bottles.

Delivery terms

Order before 10:00
delivered today
Time windows
9–⁠13, 13–⁠17, 17–⁠21
Express
59 minutes
Day off
Sunday
Suburbs
from 4 bottles
Delivery
free from 2 bottles

A single bottle is 1 590 ₸ plus 500 ₸ for delivery. Suburban routes are agreed when we confirm the order. Hours: Mon–⁠Sat 9:00–⁠21:00, Sun — closed.

Check your district on WhatsApp

ARTICLE


More on this topic

10 litre water: half a bottle, and it is all about weight

A 10-litre container sits right between what people carry and what gets delivered. It holds roughly half a bottle of water and weighs roughly half as much, and that is the only reason anyone buys it. In every other way it is no better than the bottle: each litre costs about the same, the container is single-use, and it takes up almost as much room.

So 10 litre water is chosen by circumstance, not by taste. A stairwell with no lift, elderly parents, a rented flat where a cooler is not worth setting up, renovation, the dacha season, a five-person office with one sink and no room for a stand. Wherever nobody can lift nineteen kilograms, ten are lifted without fuss.

Our 10 L drinking water comes from the same artesian well as our cooler bottles. Same bottling line, same lab tests. There is no difference in taste between the 10-litre and the 19-litre, and there cannot be: it is one water poured into different containers.

Who buys the 10-litre container

This is a container for particular circumstances, and the list is short. It turns up where nobody can lift nineteen litres or there is nowhere to put them, while five litres run out before the next delivery arrives. In every other case people pick one of the two neighbouring formats, and rightly so.

  • A building with no lift: ten kilograms go up to the third floor, twenty no longer do
  • Elderly parents: once the water is carried into the flat, they manage on their own
  • Rented housing, where a cooler and returnable bottles for six months make no sense
  • Renovation and moving house: you need plenty of water, but there is no room for a stand or cooler yet
  • The dacha and seasonal living: you arrive, bring water, leave, and nobody is there to return bottles
  • An office of three to five people, where a floor-standing cooler would block the only walkway

Most often this water is ordered in two city situations, and both are about stairs. The first is an old building without a lift, where nobody can haul nineteen kilograms up to the fourth floor; the second is a flat with simply no space for a cooler and tap water that is not fit to drink. In both, people start with 5-litre bottles and after a month get tired of fetching them every other day.

What these cases share is one thing: a returnable bottle is inconvenient not because of the price but because of the way people live. A bottle assumes someone is home on delivery day, there is somewhere to keep the empty until the courier comes, and the water is needed all the time rather than for a month or two. As soon as any one of those three fails, the single-use container wins, and the price per litre has nothing to do with it.

A separate case is keeping this container alongside bottles rather than instead of them. In a home with a cooler it goes in the pantry as a two-day reserve: if the main bottle runs out ahead of schedule or a delivery slips, there is still water, and nobody has to run to the shop in the evening. For an office the logic is the same, for the day when suddenly twice as many people turn up.

The decision is easier made not by volume but by two questions: who carries the water from the van to where it goes, and how long this will last. If the courier carries it and it is for years, take bottles. If you carry it yourself and do not know what happens in three months, ten litres settle the matter with no deposit, no equipment and no commitment.

How much it weighs and who will carry it

A full 10-litre container weighs about ten kilograms. That is no longer a bag of shopping but a real load: almost any adult can carry it to the lift, but not up to the fifth floor on foot. What matters is not arm strength but the distance from the van to the spot where the water will stand.

What a person carries in one hand
VolumeWeight when fullHow it is usually carried
1.5 litresabout one and a half kilogramsin a bag, without noticing
5 litresabout five kilogramsin one hand by the handle, all the way to the flat
10 litresabout ten kilogramsin one hand over a short distance, then switching hands
19 litresabout nineteen kilogramswith both hands, on the shoulder or on a trolley

Hence a simple rule of thumb: if you carry the water yourself and live above the second floor, ten litres is your limit. If the courier brings the bottles in, there is no limit at all, and the 19-litre makes more sense.

How a large single-use container is made

The body is blow-moulded from food-grade PET, and its wall is thinner than it looks when full: the shape is held not by the plastic but by the water inside and the stiffening ribs on the sides. An empty container weighs only a few hundred grams and crumples in your hand. That is not a flaw but the design: such containers are not shipped back or washed, they go to recycling.

The neck is narrow, made for a screw cap with a tamper ring, and the handle is either moulded into the body or clipped onto the neck as a separate bracket. A bracket is comfortable for carrying and worse for tilting: pouring from it is harder than holding the body itself. So a full container is usually carried by the handle and poured with both hands, or without lifting it at all.

  • Hot water: the plastic is made for cold and room-temperature water and warps with boiling water
  • Freezing: water expands and splits the seam at the base, and the crack is not visible at once
  • Direct sunlight: the clear walls let light through, and the water picks up an off taste
  • Squeezing the body: a crease stays where you pressed, and a leak will start along it
  • A second round: a narrow neck cannot be washed at home so that nothing is left inside

After first opening, the cap is screwed on tight and never fully removed again: the tamper ring stays on the neck and doubles as a reminder that the container has been opened. A small thing, but in a home with several of these it decides which one gets finished and which one waits sealed.

That last point also explains the difference from bottles. Returnable bottles are washed, disinfected and inspected on the line before every refill, and that cycle is what the deposit pays for. A single-use container never goes through it, so its wall is made thinner and its life is counted as one purchase.

You will hardly find this size in shops, and demand is not the reason. A large single-use container sits badly on a shelf: it takes the space of two rows of small bottles, sells more slowly and earns the shop no more per square metre. So it lives mostly with delivery services, where it is not displayed but driven straight to the address.

Towards the end the container starts to flex in your hands: half the weight is gone, the water no longer supports the wall, and tilting it gets more awkward than at the start. If you have to support the last litres from below, that is normal behaviour for the plastic, not a defect. It is easier to pour the rest into a jug than to wrestle with an emptying bottle over the sink.

Where to put it and how to pour

A 10-litre container will not fit in the fridge: it is too tall for the shelf and too heavy for it. People keep it on the floor in a cool corner, in the pantry, under the sink or on the bottom shelf of a kitchen cupboard. Direct sun and radiators are the only things this container really cannot take.

Pouring by hand gets awkward after the first few litres: a full container pours fine, but by the middle you have to support it from below. There are two practical fixes: set it on a stable stand at the edge of a table and tilt it without lifting, or fit a pump on the neck. The same pumps that work on bottles also fit large single-use containers.

10-litre water is almost always single-use: the container is thin-walled, you do not wash or return it, and once empty it is crushed and goes to recycling. No deposit is charged for it, which is a noticeable difference from bottles.

How long it lasts and when to switch to bottles

The easiest way to count is by people. For one person, ten litres for drinking and tea last about a week; for a couple, about four days; for a family of three or four, two or three days, especially in summer. If you buy this water more than twice a week, you are paying more for the container and delivery than for the water itself.

  • One person: about a week, buying once a week, the format works
  • A couple: three or four days, worth looking at bottles with a pump
  • A family of three or more: two or three days, easier to switch to 19 litres
  • An office: a day or two, the 10-litre is only a reserve in case of interruptions

Switching to bottles is not only about price. The bottle goes round: the courier leaves a full one and takes the empty, and there is no waste left at all. In return you get a deposit on the bottle and the need for something to pour with: a pump, a cooler or a stand.

Ten litres versus nineteen: what changes when you switch

Switching to bottles changes not the price but the routine, and that is usually what decides it. A returnable bottle appears, a deposit is taken for it, it needs a cooler or a pump, and delivery needs someone at home on the day. In return all the fuss of buying and throwing out empties goes away, and the price per litre barely changes.

What changes when you switch to bottles
What we compare10 litres19 litres
Weight when fullabout ten kilogramsabout twenty including the bottle
Containersingle-use, goes to recyclingreturnable, goes round
Depositnone4 500 ₸ for polycarbonate, 3 500 ₸ for PET
How it is pouredfrom a stand or with a pump on the neckcooler, pump or stand
Price per unit750 ₸from 1 490 ₸
What is left afterwardsan empty container with every purchasenothing: the courier takes the empty

Three things work against switching, and all of them are practical. The deposit ties up money for as long as the bottle is with you: for two bottles that is a noticeable sum, even if you get it back. A cooler needs a corner and a socket, a pump needs room on the neck and a stand for the bottle itself. And finally someone has to put the full bottle on the cooler: not everyone can lift twenty kilograms above their head.

Half of these objections are removed by equipment. A pump costs 4 500 ₸ in the mechanical version and 8 900 ₸ in the automatic one, and comes free with a first order of 4 bottles or more; a bottom-loading cooler does not require lifting the bottle at all, as it sits inside the cabinet. Cooler rental starts from 1 500 ₸ per month and costs nothing when you order 15 bottles a month or more.

It is fairer to count the benefit of switching not by the price per litre but by the whole month. Take your usual consumption and multiply it by the unit price: that is your monthly bill on single-use containers. The same volume in bottles is priced by the price ladder, plus a one-off deposit that comes back to you. Per litre the two bills come out almost level, so a pump or a cooler pays off not in savings but in no longer carrying the water yourself.

It is better not to switch all at once. A sensible path is to take one bottle with a pump, keep the 10-litre as a reserve, and live with both formats for a month: you will see who puts the water on, where the empty bottle stands and whether delivery fits your schedule. If everything works, the second bottle joins naturally, and the single-use container stays for trips and the dacha.

Price per litre: what it is made of

The price of any bottled water has three parts: the water itself, the container and delivery. The water is the cheapest of them; most of the money goes on plastic, the label, the cap and logistics. Hence the main rule of small containers: the smaller the bottle, the larger the share of its price that is not water.

It takes one step to work out: divide the unit price by the volume. By this measure the 10-litre beats the 1.5-litre several times over and comes out almost level with the bottle, even though the water in all three is the same, from one well and tested to one report. You are paying not for the water but for the form it arrives in.

The second part of the bill is delivery, and it is charged not per litre but per order as a whole. So a single container on its own always costs more than the same container in a combined order: it makes sense to buy in one go rather than split it into three orders a week. The same reasoning is usually what leads people to keep a week's reserve.

Comparing with the shop shelf is also fairer by the litre than by the price tag. Large containers are rare in shops and almost always cost more per litre than delivery, because the shelf and warehouse space are added to their price; on the other hand you carry the water away yourself, right away. Delivery wins on volume and on the fact that the buyer does not carry it, and loses when you need a bottle right now.

The third part is what is left after the purchase, and the price list never shows it. Four or five empty containers a month take up room, have to be taken out, and cost you exactly what you think that job is worth. Bottles do not have this line: the empty leaves with the courier on the same visit.

Dacha, building site and trips: where this container works best

There are situations where a returnable bottle is inconvenient by nature, because nobody has the time or presence to return it. A dacha, a work site, a summer rental, a two-day trip: in all of them water is needed once and in a known amount, and the obligation to hand back an empty bottle turns into an extra journey.

At the dacha people take several of these containers at once and keep them in the shade: in the shed, under an awning, in a corner of the veranda away from the sun. It covers drinking, tea and washing hands before meals if the well water is not fit to drink. The sums are simple: two litres per adult a day for drinking plus the same again for everything else, which means one container per person for two or three days.

A separate dacha question is where to put the empties until you leave. Piling them in a corner of the veranda until the end of the season is not a good idea: the plastic gathers dust and smells, and takes up no less room than a full one. A crushed container with the cap screwed on takes a quarter of the space, and a month's worth of empties fits in one car boot in one trip.

On a work site or building site the 10-litre is handy because it does not need guarding or returning. In summer a crew is allowed three litres per person a day, half that in winter; the container goes in the site cabin, not in the sun, and is capped between pours. There is usually no cooler there, so water is poured from a stand or through a tap attachment.

In the dacha season one more consideration applies: the road. Driving water from the city in your own car only makes sense if you are going anyway; otherwise it is cheaper to have it delivered straight to the address. We go out of town for orders of 4 bottles or more and agree the day in advance, so dacha orders are put together for the season ahead rather than a bottle at a time each weekend.

For a trip or an event the count is different: not by days but by heads and hours. One and a half litres per person for an evening and two or three for a hot day outdoors is plenty, and a spare sealed container keeps happily until the next trip. The main thing is not to leave it in the car in the sun: that is where the plastic heats up most.

How to buy 10 litre water in Almaty

Message us on WhatsApp with the quantity and address. We deliver 10-litre containers together with a regular order: delivery in the city is free from 2 bottles per order, and large single-use containers ride along on the same run. A separate run just for them is priced in advance, and we tell you the cost before confirming the order.

Orders placed before 10:00 usually go out the same day; delivery windows are 9–⁠13, 13–⁠17, 17–⁠21. The service has one day off: Sunday. Demand for this size is small, so we always confirm availability in the chat rather than promise a number on the page.

In short

  • People buy ten litres for the weight: it is half a bottle, and that is the only argument for this container.
  • A full container weighs about ten kilograms, the limit for carrying it yourself above the second floor.
  • It does not fit in the fridge and is kept in a cool corner; pouring is easier from a stand or with a pump.
  • For one person it lasts about a week; with three or more people at home, 19 L bottles are more convenient.
  • The container is single-use and carries no deposit; we confirm availability in the chat, as this size is not a best-seller.

QUESTIONS


FAQ

Who will carry ten litres upstairs if there is no lift?

The courier, and it is worth mentioning in advance: tell us the floor and that the lift is not working. People rarely carry this container above the second floor themselves, and that is exactly why they choose it over a bottle.

How long does water keep in an opened 10-litre container?

Longer than in a small bottle, but not forever: air gets in every time you pour. Keep the container closed in a cool, dark place and buy a volume that will not stand open for weeks. Especially in summer.

Can I wash it and refill it?

The container is thin-walled and single-use: once empty it crumples, and the neck cannot be washed at home so that nothing is left inside. The reusable container is the 19 L bottle, which is washed and disinfected on the line before every refill.

Will a 10-litre container fit on a cooler?

No: a cooler has a wide seat made for a 19 L bottle, and a single-use container does not sit on it. If you have a cooler at home, get bottles for it and keep the 10-litre containers as a reserve and for trips.

How do I order 10-litre containers regularly?

Tell us how many and how often, and we will set up a repeat order and bring them ourselves. We confirm availability of this size in the chat every time: it is not a best-seller, and we do not promise to keep it permanently in stock.

Where should I keep the bottle in summer?

In the coolest, darkest spot: a pantry, the bottom of a kitchen cupboard, a corner away from the stove and radiator. A balcony or windowsill will not do: in the sun the plastic heats up and the water picks up an off taste faster.

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