Tau Su
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5 litre water

5 litre water

5 litre water is what people buy when there is no cooler and nobody to carry a 19 L bottle. A pack fits in the fridge, and the bottles are opened one at a time.

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ADVANTAGES

  • up to 59

    minutes — express across the city

  • 12

    cooler models to rent or buy

  • 4.9

    average rating in reviews

  • 220

    mg/L — mineralisation, no limescale

CATALOGUE


What you can order

  • 5 L water, single bottle

    5 L water, single bottle

    One 5 litre bottle with a handle on the neck. Priced per bottle, no deposit.

    530 ₸

    Order
  • 5 L water, pack ×2

    5 L water, pack ×2

    Two bottles in one shrink wrap — the popular format for the kitchen, the dacha and trips.

    1 190 ₸

    Order

STEPS


How water delivery works in Almaty

From your message to a bottle on the cooler — four steps. Order before 10:00 and we deliver today, in the window you choose: 9–⁠13, 13–⁠17, 17–⁠21.

Start with step one
  1. You message us on WhatsApp

    How many bottles or packs and where to. The 5 litre bottles travel on the same run as the big ones, so it is easier to add them to a regular order: delivery in the city is free from 2 units. You can send the address as a pin on the map.

  2. We confirm the time

    We reply within 15 minutes during working hours and agree on a window: 9–⁠13, 13–⁠17, 17–⁠21. Order before 10:00 and it arrives today.

  3. The courier delivers

    They take the packs up to your floor and carry them where you show. A 5 litre bottle doesn't go on a cooler, and the courier doesn't take the empties — they are single-use. Need it urgently — express in 59 minutes.

  4. You pay the courier

    Cash, bank transfer or card. Companies get an invoice and accounting documents.

PRICES


5 litre water prices in Almaty

5 litre water

5 L water, single bottle
530 ₸
5 L water, pack ×2
1 190 ₸

Delivery and service

Delivery
free from 2 bottles
Single bottle with delivery
1 590 ₸ + 500 ₸
Suburbs
from 4 bottles
Express
59 minutes

19 L water and coupons

1 bottle per delivery, plus delivery fee
1 590 ₸ + 500 ₸
from 2 bottles per delivery
1 490 ₸
from 5 bottles per delivery
1 420 ₸
from 10 bottles per delivery
1 350 ₸
Coupon 25 per bottle
1 450 ₸ 36 250 ₸ total
Coupon 50 per bottle
1 390 ₸ 69 500 ₸ total
Coupon 100 per bottle
1 330 ₸ 133 000 ₸ total

ESTIMATE


How much water you need

We count by the norm: a litre per person per working day for an office, two litres a day for a home. The price per bottle depends on how many we bring at once, and from 2 bottles per delivery it comes free. We'll settle the exact number in the chat.

The estimate runs in your browser. Message us on WhatsApp — we'll work out the volume and quote a price.

WHY US


Six reasons you can check rather than take on trust.

WHY US?

  • 01 06

    Source and lab control

    Water from a 180 m well in the foothills of the Trans-Ili Alatau, with every batch tested in a lab. The test report is yours on request, not just our word.

  • 02 06

    Sealed bottles, not washed ones

    We wash and disinfect the big bottles ourselves, while the 5 litre ones come off the line sealed and you are the one to open them. The bottling date is on the label, the batch lab report on request.

  • 03 06

    Delivery window, right away

    Order before 10:00 and we deliver today, in the window you choose: 9–⁠13, 13–⁠17, 17–⁠21. Urgent — express in 59 minutes. Hours: Mon–⁠Sat 9:00–⁠21:00, Sun — closed.

  • 04 06

    We carry the packs in, not leave them at the door

    The same people deliver every time — they know the courtyards, the intercoms and that a pack should be carried to the kitchen, not left on the landing.

  • 05 06

    Regular delivery on a schedule

    Weekly, fortnightly or monthly — we come on our own, no reminders needed. One WhatsApp message changes the schedule.

  • 06 06

    Order in 30 seconds

    One WhatsApp message. No account, no passwords, no calls “to clarify the details”.

Bottling line: 19-litre bottles moving along the plant conveyor

QUALITY


What's in the bottle

The figures come from a lab report, not a brochure. The test date is shown: if it is more than three months old, ask for a fresh one — from us or from any supplier.

Mineralisation (TDS)
220 mg/L
pH
7.2
Hardness
1.8 meq/L
Tested on
14.08.2026

Request the report on WhatsApp

PEOPLE


Who delivers

Couriers are assigned to districts: the same person comes every time, not a random driver.

  • Azamat Serikov

    courier · on the team since 2016

  • Daulet Zhumabay

    courier · on the team since 2017

  • Assem Karimova

    dispatcher · on the team since 2018

  • Sanzhar Oralbek

    courier · on the team since 2019

  • Nurbol Zhaksybek

    warehouse operator · on the team since 2018

  • Kairat Abdulla

    driver · on the team since 2016

REVIEWS


Reviews of our water delivery in Almaty

4.9 based on 24 reviews on the website

All reviews
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Tell us how the delivery went — it helps us keep standards up, and other customers can see it.

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Rating From one star to five

Your review goes out as a WhatsApp message — that way we know whom to reply to, and we do not collect your data on the website.

  • Aigerim

    Ordered in the morning, it arrived by lunchtime. Sanzhar carried it up to the 4th floor with no lift and wasn't even out of breath. The water is fine, no aftertaste.

  • Dmitry

    All spot on: two bottles, free delivery. Paid the courier by card right there, he had a terminal with him.

  • Olga

    For three years we had water delivered by others, and every time it was a lottery — either they'd turn up at nine in the evening or forget to take the empties, and they'd pile up on the balcony six at a time. We switched here after a neighbour recommended it. The first thing I liked was that they ask how many empty bottles to take away. A small thing, but that used to be a constant mess. They deliver in the window I choose and have never moved it once. The water is soft, the kettle is still clean after six months, which is rare for our area. Now I order on a schedule, four bottles every two weeks. The only thing — the first time I didn't understand how the bottle deposit works and had to ask again. But they explained it calmly, without the usual “read it on the website”.

    Reply from Tau Su

    Olga, thank you. After questions like yours we put an explanation of the deposit right on the product card — it's clearer now.

  • Serik

    Water is good, they deliver on time. We've been ordering for the office for six months now, not a single problem.

  • Assel

    I ordered express because we had guests and ran out of water. They came in just over an hour — the promise was 59 minutes, it was closer to seventy. Not a big deal, but if you promise, it should be exact. No complaints otherwise: the courier was polite, put the bottle on the cooler himself and took the empty one.

    Reply from Tau Su

    Assel, thank you for being honest. That day there was an accident on the road in your area — we usually make it in time, but we should have warned you.

  • Nurlan

    We took a coupon for 25 bottles, did the maths — it works out noticeably cheaper than buying one at a time. One message and they deliver, no need to place the order from scratch each time. We bought the cooler from them too, it runs quietly. All in all a decent company, I recommend them.

  • Gulmira

    Good quality water, delivered on time. The courier was a polite young man, he swapped the bottle himself and took the empty one away. Thank you.

  • Aigul Smagulova

    I was wary placing my first order: no basket, no sign-up, I just wrote on WhatsApp how many bottles and where. They replied within about ten minutes and gave me a delivery window straight away. That's how I order now.

  • Tatyana

    Our previous supplier brought bottles with dust on the neck, there's none of that here. Nice that they wipe them.

  • Marat

    They gave me a pump as a gift for ordering 4 bottles or more, I thought it was some kind of scam. Nope, they really put it in, boxed.

  • Aliya

    I rented a cooler, they brought it the next day and set it up right away. They showed me how to change the bottle without spilling. Really convenient that servicing is included in the rental — you pay 2 500 ₸ and don't have to think about anything else.

  • Yekaterina

    Once they moved my window from daytime to evening, though they did warn me in advance. Otherwise deliveries are steady and the water tastes good.

  • Zhanna

    I'll go into detail, because I spent a long time choosing myself. We're a small office, eight people, and water goes fast — about a bottle a week, more in summer. We worked it out with the calculator on the website, it showed eight or nine bottles a month, and that's exactly how it turned out. We took a coupon for 50 and got a dispenser with it, which came in handy — our old cooler had just started leaking. Assem set up the invoice in fifteen minutes, the documents arrived by email the same day, and our accountant was happy. They always deliver in the first half of the day, as agreed. They take the empties. Not a single slip-up in a year, and before that we'd changed suppliers twice.

    Reply from Tau Su

    Zhanna, thank you. Glad the dispenser arrived just in time.

  • Roman

    Two bottles delivered in 50 minutes, I didn't even have time to do the dishes. Fast.

  • Balnur

    We ordered 12 bottles for the office. Delivered on time, and the invoice went straight to accounts. Assem sorted everything out quickly, no need to get back in touch.

  • Igor

    I bought this water for my coffee machine. The previous one, from the shop in five-litre jugs, was killing the boiler — within a year I had to take it in for cleaning, the technician said limescale. Here the stated mineralisation is 220 mg/L, and honestly I was sceptical. Eight months on, I took the water inlet apart for maintenance — clean. The coffee also tastes more even, by the way, though that may be my imagination. I order four bottles at a time, which lasts about a month, and half of it goes on coffee. I'll also mention that the couriers don't drop the bottle at the door but carry it into the kitchen — that matters to me, my back won't let me haul them.

  • Kamila

    Assem helped me work out which cooler to get for a small kitchen, suggested a desktop one, and she was right — a floor-standing one wouldn't have fitted.

  • Timur

    On the morning of the thirty-first we discovered there was no water at all, with guests coming at six. I wrote on WhatsApp, they replied in about five minutes and delivered by two. They saved the party, to be honest. Same price as on a normal day, no surcharge for the rush.

  • Natalya

    We use this water for baby formula, our paediatrician approved the composition. They bring it together with the regular bottles, no extra charge for delivery.

  • Yerzhan

    All good. Placed the order with one WhatsApp message, and they checked the entrance and the intercom code in the same chat.

  • Saltanat

    The bottle arrived scuffed on the sides, though the water was clean and had no smell at all. I understand the bottles are reused, but it doesn't look great. Everything else was fine — delivered on time and carried in.

    Reply from Tau Su

    Saltanat, the scuffs on the bottle are marks from washing, they don't affect the water. But we did swap the bottle on the next delivery.

  • Maxim

    We're a manufacturing company, thirty-two people in the workshop and office, and in summer the water simply flies. Before this we worked with a big supplier, but their minimum was twenty bottles and their schedule was “whenever we can”. Here we agreed on regular delivery twice a week, ten bottles each time, and that settled the matter completely. Azamat came himself to see where to put the coolers and suggested three spots instead of two — he was right, there are no more queues at the machine. Invoices come without reminders, and the paperwork arrives with the water. Once their van broke down on the way; they wrote to us themselves, apologised and delivered first thing the next morning. That honesty wins me over more than any discount.

    Reply from Tau Su

    Maxim, thank you. Our apologies once more for that hiccup — there is now always a spare van on the route.

  • Aruzhan

    I've been ordering for three years now, and their price has gone up less than everyone else's. That says something too.

  • Sergey

    When I moved, I decided not to drag the bottles along — I returned them to the courier and got my deposit back in cash, no questions and no “come to the office”. A month later I signed up again at the new address, same as before. It's nice when a company doesn't try to hang on to other people's money.

COVERAGE


Where we deliver

Every district of Almaty. Suburbs by arrangement, with delivery from 4 bottles.

Delivery terms

Order before 10:00
delivered today
Time windows
9–⁠13, 13–⁠17, 17–⁠21
Express
59 minutes
Day off
Sunday
Suburbs
from 4 bottles
Delivery
free from 2 bottles

A single bottle is 1 590 ₸ plus 500 ₸ for delivery. Suburban routes are agreed when we confirm the order. Hours: Mon–⁠Sat 9:00–⁠21:00, Sun — closed.

Check your district on WhatsApp

ARTICLE


More on this topic

5 litre water — when you don't need a cooler and a 19 L bottle is too heavy

Five litres is the size where a “bottle” ends and a “big bottle” has not yet begun. You lift it with one hand, carry it from the car to the flat without help and put it anywhere: on a fridge shelf, under the sink, in the car boot, in a corner of the kitchen. No cooler, pump or stand is needed.

That is why 5 litre water is the format for a rented flat, a dacha, a renovation, a business trip and any place where you live temporarily and don't want to set up equipment. The second regular buyer is a family with nobody to haul a nineteen-litre bottle up to the fourth floor without a lift.

The third regular case is an office of three or four people where a cooler doesn't pay off. One bottle on the kitchen counter covers the day with some to spare, needs no maintenance and doesn't make anyone negotiate whose turn it is to change the bottle. As soon as there are more than ten people, the picture flips: nobody wants to carry five bottles a week.

Our 5 L bottled water comes from the same artesian well as the cooler bottles. Same bottling line, same lab report; the only difference is the bottle, and that it needs no deposit and doesn't have to be returned to the courier.

How many bottles you need and how long they last

This size is easier to count in weeks: that is how long an average order lasts. The guide for plain drinking water is about two litres a day per adult and less for a child, plus what goes into tea, coffee and cooking if the water is used in the kitchen too, not just for the glass.

How much goes in a week
Who drinksDrinking onlyDrinking and cooking5 L bottles
One adultabout 14 litresabout 20 litresthree or four
Two adultsabout 28 litresabout 40 litressix to eight
Family of threeabout 35 litresabout 50 litresseven to ten
Rented home for a monthabout 60 litresabout 80 litressixteen a month
Weekend at the dacha, four peopleabout 12 litresabout 20 litresfour for the trip

The second and third rows are where the format ends. Three or four bottles a week one person carries easily; eight is forty kilograms that someone has to get up to the flat. This is usually the point where people start looking at big bottles with a cooler or a pump.

In summer the figure goes up by about a third: in the Almaty heat the norm grows, and a supply that lasted a week runs out by Friday. In winter it falls — part of the water goes into tea and soup rather than the glass, and consumption evens out by itself.

Real consumption becomes clear after two or three weeks, and that is what to look at, not the calculation. A sensible start is to take a week's worth at the lower end and see when the last bottle empties. Getting it wrong on the low side is no problem: an order placed before 10:00 goes on the same day's run.

A supply for guests and events is counted separately. An evening with ten people uses two or three bottles on water alone, a children's party more: children drink plain water more often than adults. If the event is planned, it is easier to add a pack to your usual order the day before than to look for water that same evening.

The 5 litre water bottle: weight, handle and fridge space

A full 5 litre bottle weighs about five kilograms — roughly like a bag of groceries. That is the upper limit of what a person carries in one hand without switching hands on the way. The handle on the neck decides almost everything: without it you have to hug the same weight, and you end up carrying it to the flat with both hands.

The second reason people choose this size is the fridge. A 5 litre bottle fits on the bottom shelf of almost any model, but doesn't fit in the door at all. If you want cold water from the door, look at one and a half or two litres; if you want a cold supply, look at five.

It is easiest to pour from while the bottle is full: after that the leverage grows, and the last litre is poured with both hands. There are dedicated pumps for this kind of bottle, but buying one for five litres makes little sense — it is simpler to open the bottles one at a time.

The dimensions of this bottle are almost standard too: about thirty centimetres high and eighteen to twenty across. That is exactly the size that fits on the bottom shelf of the fridge and under the sink, but doesn't go into the door and won't squeeze between shelves set for small dishes. A shelf for the supply is usually cleared in advance, not at the moment of delivery.

The last litre from a full bottle really is hard to pour, and there is a household trick for it: put the bottle on the edge of the counter and slip a rolled-up towel under the base so that it tilts without being lifted. The method is simple and removes the main complaint about the format without needing a pump or a stand from the shop.

What to check when buying and on delivery

People inspect large bottles less often than small ones: they are delivered rather than taken off a shelf. That makes it all the more important to know what to look at the moment the courier sets the pack on the floor. The check takes about twenty seconds, and sorting things out later takes noticeably longer.

  • Handle: moulded or firmly fitted to the neck, not loosely threaded through a ring
  • Seal: the bridges of the tamper ring are intact, the cap doesn't turn freely
  • Bottling date: readable on the label or stamped on the shoulder of the bottle
  • Wall: no dents or cracks, the water is clear, with no particles or flakes
  • Base: flat, the bottle stands level and doesn't rock
  • Label: composition, mineralisation, source and best-before date are written, not implied

If anything on the list is wrong, it is simpler not to accept the bottle: the courier will replace it from the van or bring a replacement on the next run. The rule works in our favour too — it is better to return a batch with damaged bottles to the warehouse in full than to learn about it from one complaint a week.

A word about the handle. Here it is not decoration but a load-bearing part: the whole weight hangs from the neck, and this kind of bottle has one weak spot — the attachment point. Don't carry the bottle by the middle of the body: the thin wall flexes, and water squeezes out past the cap even if it is screwed on tight.

A pack of two bottles is checked the same way as a single one. The wrap should be intact and tight: a torn one means the pack has already been dropped or dragged, and that is the first cause of dents and leaking caps. Carry it by the wrap between the necks too, not by one of the handles — otherwise the second bottle hangs on the seam.

Before opening, the water should smell of nothing. If you can smell something through a closed cap, it is almost always down to storage next to household chemicals, and a bottle like that is returned. Send us the bottling date from the label — we will check the batch against the lab report and tell you what's going on.

5 litre water: the price and what it depends on

We show the price per bottle, not per block: on a size page people choose a size, and how many bottles go into the order is a second question. One bottle costs 530 ₸, the popular pack of two 1 190 ₸.

This price rests on exactly one thing: the bigger the bottle, the smaller the share of the bottle itself and of delivery, and the bigger the share of the water. A litre in a 5 litre bottle costs less than in a 1.5 litre one, and noticeably less than in a half-litre one. That is exactly why 5 litre water is bought not one bottle at a time but two to four at once.

5 litre water in bulk is a conversation about regularity, not a discount percentage: it suits us better to bring you a month's supply in one trip than to come every week. We discuss volume, schedule and price in the chat: a dacha community, a building site and a coffee shop are three different calculations.

The delivery method also affects the final figure. A separate trip for two bottles is charged separately, while the same bottles as part of a regular order travel with it and add nothing to the bill. That is why it pays to tie small bottles to a schedule rather than order them urgently and one by one.

5 litre drinking water or a 19 litre bottle

An honest comparison looks like this: the 19 L bottle is cheaper per litre, the 5 litre bottle is lighter and doesn't require buying anything. What you should count is not the shelf price but how much water you use a week and who will carry it.

Five litres and a 19 litre bottle side by side
What we compare5 litre water19 litre bottle
Weight when fullabout five kilogramsabout nineteen
Where it fitsfridge shelf, car boot, kitchen cornercooler, pump or stand
Price per bottle530 ₸from 1 490 ₸
Depositnone, the bottle is not returned3 500 ₸ for PET, refundable
Who it suitsrented home, dacha, trip, one or two peoplehome and office with steady consumption

A word about switching. You don't have to start with a big bottle: many people take packs first, see their real consumption and only then order a bottle with a pump. The reverse also works — the big bottle is returned together with the deposit, and small bottles take its place if, say, the house is empty for the summer.

A simple rule: if you use less than fifteen litres a week, there is no point bothering with big bottles. If more — a big bottle pays for both the cooler and the pump in a couple of months, and water in 5 litre bottles stays at home for water outages and trips.

There is also a third way people forget: keeping both formats at once. A big bottle with a pump covers steady consumption at home, and two or three 5 litre bottles stand in the pantry for water outages, trips out of town or guests. This supply needs neither a deposit nor a return and doesn't go off while it stays sealed in the shade.

Storage: sealed, opened and the one riding in the car

The shelf life of a sealed bottle is measured in months and is printed on the label. Conditions matter more than the date, though: clear PET doesn't block light, and in the light processes take place in water that don't happen in the dark. That is why the supply is kept in the shade, not on the windowsill where it is easier to see.

  • Sealed: a dark, cool place, away from the radiator, the stove and household chemicals
  • Opened: the fridge and a few days — air gets in every time you pour
  • In the car: one bottle per trip, not a month's supply; in summer the inside of the car reaches seventy degrees
  • On the balcony in winter: no, ice expands and splits the wall at the seam
  • On the garage floor: no, plastic draws the smell of petrol and paint through the wall

Five litres are rarely drunk in one go, and the question of an opened bottle is sharper here than with small bottles. A working trick: right after opening, pour some into a carafe or a small bottle for the fridge and keep the main one sealed somewhere cool. That way the water doesn't stand open all week and doesn't pick up kitchen smells.

Screw the cap all the way down every time. Large bottles are often laid on their side in the fridge — otherwise the shelf isn't tall enough — and a loosely closed cap leaks in that position. If the bottle is lying down, check after an hour: there should be no traces on the shelf.

And about temperature. Getting cold water out of a bottle like this is awkward: you have to lift and tilt it, and in the heat you don't want to do that ten times a day. The usual answer is to keep a small bottle in the fridge and use the large one as a supply to top it up from as needed.

A month's supply makes sense only where there is nowhere to restock: a dacha without a shop, a renovation, a long business trip. In the city it loses to a schedule — water doesn't get better with keeping, and sixteen bottles take up a whole pantry shelf. There is one sensible horizon for this kind of bottle: from one delivery to the next.

What kinds of 5 litre water there are besides ordinary

This size doesn't only come as drinking water. Children's 5 litre water has stricter composition requirements and separate labelling — it is used for formula and first solid foods. Mineral water in 5 litre bottles is rarely seen in shops: mineral water is drunk in measured amounts, and it is hardly ever bottled in large sizes.

Sparkling water in 5 litre bottles is an even rarer format: in a big bottle the gas escapes within a few days of opening, and the point of it is lost. If you want sparkling, it makes more sense to take it in small bottles and keep the 5 litre ones for ordinary drinking and cooking.

One more product in the same kind of bottle gets confused with drinking water — distilled water. It is sold in household departments, is meant for irons and batteries, and you shouldn't drink it: it contains no salts at all, and tastes like it. Look at the label and the department, not at the shape of the bottle and the handle.

The mistakes that come up most often

Almost all complaints about water in large plastic bottles are explained not by the bottling but by how the bottle is handled at home. The mistakes repeat from flat to flat and depend neither on brand nor on price — they are habits, not properties of the product.

  1. Washing and refilling: the wall gets scratched inside, and residue stays under the handle and in the folds of the neck
  2. Carrying it by the body instead of the handle: the bottle flexes and water squeezes out past the cap
  3. Freezing: ice expands by roughly a tenth of its volume and splits the thin plastic
  4. Keeping it in the car for weeks: heated plastic gives off a smell, and it stays in the water
  5. Looking for a cooler adapter: the cooler fitting is designed for the wide neck of a 19 L bottle
  6. Putting it next to washing powder or paint: the smell passes through the wall in a few days

A separate word on decanting. Sometimes people try to pour 5 litre bottles into an empty 19 L bottle to put it on the cooler. Don't: a returned bottle is washed and disinfected on the line, it can't be treated like that at home, and the water would stand for several days in a bottle nobody prepared for filling. It is no better for the cooler either — along with the water, everything that was in the neck gets into the tank.

A common idea is to buy a pump for a large bottle so you don't have to lift it. Such pumps exist, but you have to top up every two or three days, and the gain is soon lost. If pouring is hard, the honest comparison is not a pump versus a bottle, but the whole idea versus a 19 L bottle, where both the pump and the cooler work as intended.

Another mistake is buying a bigger supply than fits in the shade. Bottles that found no room in the pantry end up on the balcony or by the window, and a month later the supply bought to save money has to be drunk faster than you would like. Count not only the money but the shelves too.

And finally. Empty bottles don't come back to us: they carry no deposit and don't go back to the line. If you crush each bottle straight away and screw the cap back on, ten empties become one bag instead of a corner of the balcony; PET marked 1 is accepted at the city's recycling points.

5 L water delivery across Almaty

You can buy 5 L water from us in two ways, and both start with one message on WhatsApp. The first is to add packs to your regular order of big bottles: delivery in the city is free from 2 bottles, and the 5 litre ones travel on the same run. The second is a separate order of small bottles only: then we work out the delivery cost and tell you before you confirm the order.

The courier takes the packs up to your floor and carries them where you show — this is part of delivery and not charged separately. When confirming, tell us whether the building has a lift and whether a car can drive into the courtyard: that shifts the time of the visit, but the water still ends up in the kitchen, not on the ground-floor landing.

An order placed before 10:00 usually goes out the same day. Delivery windows are 9–⁠13, 13–⁠17, 17–⁠21, there is one day off: Sunday. Out of town we deliver from 4 units per order — exactly the case where 5 litre bottles are taken to the dacha by the box.

In short

  • Five litres is the upper limit of what a person carries in one hand; the handle on the neck matters more than anything else here.
  • The bottle fits on the bottom shelf of the fridge and needs no cooler, no pump and no deposit.
  • A litre in a 5 litre bottle is cheaper than in a 1.5 litre one, so people take two to four at once.
  • From fifteen litres a week it pays to switch to 19 L bottles and keep the 5 litre ones for trips and a supply.
  • They travel with the big bottles: delivery in the city is free from 2 units, a separate trip is priced in advance.

QUESTIONS


FAQ

Can I wash a 5 litre bottle and refill it with water?

The bottle is single-use: the wall is thin, and residue stays in the folds of the neck and under the handle that can't be removed at home. There is one reusable option — the 19 L bottle: it is washed, disinfected and inspected on the line before every filling.

How long does water keep in an opened 5 litre bottle?

A sealed one is kept in a dark place away from the radiator and household chemicals. After opening, the bottle goes in the fridge and is finished within a few days: air gets in every time you pour, and with it everything in the air. In hot weather the time is shorter.

Will a 5 litre bottle fit on a cooler?

No: a cooler is designed for the wide neck of a 19 L bottle, and small bottles don't sit on it. There are separate pumps with a narrow fitting for 5 litre bottles, but you have to top up often, and most people manage without them.

Can I order 5 litre bottles in bulk — for an office, a building site or an event?

Yes, it is a regular order, just bigger: tell us how many packs and to which address. We work out the price of the batch in the chat — it depends on the volume and on whether it is a one-off delivery or a regular one.

Why does water from a plastic bottle sometimes have an aftertaste?

Most often it is not the water but the storage: plastic picks up smells if the bottle stood in the sun, in a car or next to household chemicals. Keep the supply in the shade and away from washing powders. If there is an aftertaste right after opening, send us the bottling date from the label — we will check the batch against the lab report.

What do I do with empty 5 litre bottles?

You don't need to hand them in to us: only the big bottles that go round have a return and a deposit. An empty 5 litre bottle gets crushed and goes out like ordinary plastic — in Almaty it is accepted at recycling points.

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